Filing Claims

A. All claims on air shipments (except concealed loss/damage) must be received in writing by CW Worldwide, Inc. within seven (7) days after CW has delivered the shipment. Notice of concealed loss/damage must be received in writing by CW Worldwide, Inc. within fourteen (14) days after delivery. Legal action to enforce a claim must be brought within one (1) year after the claim has been denied in writing by The Company, in whole or in part.

B. Notification of potential claims on ground shipments (except concealed loss/damage) must be received by CWWorldwide within seven (7) days of the date of delivery or, in the event of total loss of the shipment, the date the shipment should have been delivered. Notice of concealed loss/damage must be received in writing by CW within fourteen (14) days after delivery. All claims must be received in writing by CW Worldwide within six (6) months of the date the shipment did or should have delivered. Any civil action on a claim must be brought within one (1) year after the claim has been denied in writing by The Company, in whole or in part.

NOTE: The expiration of these time periods shall be complete & absolute defense to any such action or proceeding, without regard to any mitigating or extenuating circumstance or excuse. No claim for loss/damage to any shipment shall be honored until all carriage charges for such shipment have been paid. The amount claimed may not be deducted from carriage charges.

Concealed Damage Loss
If the consignee accepts the shipment without noting any damage on the delivery record, the Carrier/Forwarder will assume the package was delivered in good condition and the claim will be denied. Any & all damages must be notated on the POD. For the claim to be processed, the shipping cartons & packaging must be available for inspection.

• The Wholesale Invoice
• The number of pieces damaged
• Photos of the damaged freight
• A packing slip
• How much the damaged freight was worth